Our Pledge to You

To children, we pledge that you will:

  • Be called by your name.
  • Receive loving care.
  • Be treated kindly by people who take care of you.
  • Be told our names.
  • Have your questions answered in words you can understand.
  • Be kept clean and dry.
  • Grow, play, and learn while you work with us.
  • Make your own choices whenever possible.
  • Have your parents or caregivers with you as long as it doesn’t interfere with your therapy.
  • Have someone speak your language to your parents or caregivers when possible.
  • Have your privacy respected.

To families, we pledge that you will:

  • Be seen in a timely manner.
  • Have appointments scheduled at convenient times.
  • Have your feelings respected.
  • Receive explanations of what your child’s therapy involves.
  • Have all of your questions answered.
  • Receive activities to do at home to help with therapy.
  • Be assured that our staff will take care of your child’s basic needs.
  • Have your privacy respected.
  • Be encouraged to attend therapy as long as it does not interfere with your child making progress.
  • Have someone speak your language, if at all possible.
  • Have your phone calls returned promptly.
  • Receive reports as soon as possible.
  • Be given opportunities to meet with therapists.
  • Have our staff work with your insurance company for authorization and payment.
  • Receive invoices and statements reflecting the cost of therapy, noting any insurance payments.