Our Pledge to You

To children, we pledge that you will:

  • Be called by your name.
  • Receive loving care.
  • Be treated kindly by people who take care of you.
  • Be told our names.
  • Have your questions answered in words you can understand.
  • Be kept clean and dry.
  • Grow, play, and learn while you work with us.
  • Make your own choices whenever possible.
  • Have your parents or caregivers with you as long as it doesn’t interfere with your therapy.
  • Have someone speak your language to your parents or caregivers when possible.
  • Have your privacy respected.

To families, we pledge that you will:

  • Be seen in a timely manner.
  • Have appointments scheduled at convenient times.
  • Have your feelings respected.
  • Receive explanations of what your child’s therapy involves.
  • Have all of your questions answered.
  • Receive activities to do at home to help with therapy.
  • Be assured that our staff will take care of your child’s basic needs.
  • Have your privacy respected.
  • Be encouraged to attend therapy as long as it does not interfere with your child making progress.
  • Have someone speak your language, if at all possible.
  • Have your phone calls returned promptly.
  • Receive reports as soon as possible.
  • Be given opportunities to meet with therapists.
  • Have our staff work with your insurance company for authorization and payment.
  • Receive invoices and statements reflecting the cost of therapy, noting any insurance payments.

To help protect our clients, families, and staff, and in compliance with Governor Whitmer's executive order, Comprehensive Therapy Center is halting all programs and services. Our office is closed until further notice.

Please take care of yourselves. We look forward to seeing you again soon.