If you have complaints or concerns, please contact a member of our Director Team.
You can speak with us in person, through the grievance process on our website, or by email. We are happy to speak with you about your concerns.
You will receive a written response describing the outcome of the review and any actions taken, within 2 business days of the conclusion of each review step. If you are not satisfied with the outcome, the response will explain how to move your concern to the next level of review.
At any point in this process, you are welcome to have a family member, friend, advocate, or other support person with you. If you would like help finding an advocate, our Care Coordinators can connect you with local advocacy organizations, such as Disability Advocates of Kent County and The Arc Kent County.
You can also contact our board of directors or our accrediting agency, CARF, at their website, www.carf.org.
