Our Statement of Philosophy
An independent therapy center is a unique organization in a community, bringing together the human, physical, and financial resources to focus on the clients. Specifically, Comprehensive Therapy Center represents such a unique organization combining community leadership, administrative expertise, professional excellence, employee competence, and physical resources, giving it the potential and responsibility to act for the improved health of children and adults.
Interdisciplinary programming is a key element of the Comprehensive Therapy Center. By having the ability to provide a team approach to clients, CTC can meet the specific and specialized needs of its clients. The staff works within the community as a client advocate as well as a provider of service. Through close cooperation of agencies, the aim is to provide quality service to clients.
Complaint Policy and Procedure
Clients in the school systems and mental health agencies follow their established policies.
For Therapy and Fun clients, we have established the following policy. Clients are encouraged to voice comments and concerns to our staff. However, we realize that there are times when a formal process is required to promote proper resolution of the questions or concerns that a client may have. Therefore, CTC has provided a complaint procedure.
CTC prohibits any form of retaliation or intimidation against employees or clients who report good-faith concerns of discriminatory, harassing, or unethical conduct, or who participate in investigations of such conduct.
Procedure
Step 1 – The client/caregiver should speak with a staff member regarding their complaint. If a client/caregiver addresses a concern or complaint to a volunteer or staff member, they should be referred to a member of the director team. The director will respond to the complaint within 1 business day.
Step 2 – If the client/caregiver feels that Step 1 did not resolve their complaint, then the director will advise them to complete a complaint form. The form is available by request, in our office, and on the website. The complaint form will be sent to the Executive Director.
Step 3 – The Executive Director will call the client within one business day to discuss the complaint. The Executive Director will respond to the complaint accordingly. A plan to solve the issue will be in place within 1 business day.
Step 4 – If the client/caregiver is dissatisfied with the Executive Director’s response, the client/caregiver may appeal to the Board of Directors within 1 business day.
Step 5 – The Board Directors will respond within 2 business days. The response and resolution from the Board of Directors shall be written and conclusive.
Step 6 – If you feel you continue to have an unresolved problem, you may contact our accrediting organization, CARF.
Notice of Privacy Practices
Understanding Your Health Record/Information
Each time you visit a hospital, physician, or other healthcare provider, a record of your visit is made. Typically, this record contains your symptoms, diagnosis, treatment, and a plan for future care or treatment. We use this information, often referred to as your medical record, as a basis for planning your care and treatment, a means to obtain payment for treatment, for administrative purposes, and to evaluate the quality of care that you receive. In any other situation, we will ask for your written authorization before using or disclosing any identifiable health information about you. If you choose to sign an authorization to disclose information, you can later revoke that authorization to stop any future uses and disclosures. Understanding what is in your record and how your health information is used helps you to ensure its accuracy, better understand who, what, when, where, and why others may access your health information, and make more informed decisions when authorizing disclosure to others. We also send appointment reminders and call your home to leave appointment reminders with spouses, family members, or on answering machines.
We may change our policies at any time. Before we make a significant change in our policies, we will change our notice and post the new notice in the waiting area. You can also request a copy of our notice at any time. For more information about our privacy practices, contact our Operations Director, Julie Helm at jhelm@therapycenter.org
Individual Rights
In most cases, you have the right to look at or get a copy of health information about you that we use to make decisions about you. If you request copies, we will charge you 10 cents for each page. You also have the right to receive a list of instances where we have disclosed health information about you for reasons other than treatment, payment, or related administrative purposes. If you believe that information in your record is incorrect or if important information is missing, you have the right to request that we correct the existing information or add the missing information.
You may request in writing that we not use or disclose your information for treatment, payment, and administrative purposes. We are legally required to honor your request.
Complaints
If you are concerned that we have violated your privacy right, or you disagree with a decision we made about access to your records, you may contact our Operations Director, Julie Helm at jhelm@therapycenter.org. You may also send a written complaint to our clinic.
Our Legal Duty
We are required by law to protect the privacy of your information, provide this notice about our information practices, and follow the information practices that are described in this notice and in our policy.
You may request a written copy of this policy. Contact our office by emailing info@therapycenter.org.