To children, we pledge that you will:
|
- Be called by your name.
- Receive loving care.
- Be treated kindly by people who take care of you.
- Be told our names.
- Have your questions answered in words you can understand.
- Be kept clean and dry.
- Grow, play, and learn while you work with us.
|
- Make your own choices whenever possible.
- Have your parents or caregivers with you as long as it doesn’t interfere with your therapy.
- Have someone speak your language to your parents or caregivers when possible.
- Have your privacy respected.
|
To families, we pledge that you will:
|
- Be seen in a timely manner.
- Have appointments scheduled at convenient times.
- Have your feelings respected.
- Receive explanations of what your child’s therapy involves.
- Have all of your questions answered.
- Receive activities to do at home to help with therapy.
- Be assured that our staff will take care of your child’s basic needs.
- Have your privacy respected.
- Be encouraged to attend therapy as long as it does not interfere with your child making progress.
|
- Have someone speak your language, if at all possible.
- Have your phone calls returned promptly.
- Receive reports as soon as possible.
- Be given opportunities to meet with therapists.
- Have our staff work with your insurance company for authorization and payment.
- Receive invoices and statements reflecting the cost of therapy, noting any insurance payments.
|